Privacy policy

01 Who we are

DuAl Real Estate is a real estate agency based in Durrës, Albania. We are responsible for the personal information described in this policy. You can reach us by phone or WhatsApp on +355 69 60 20 604 or +355 69 60 20 609.

02 What the website itself collects

The website has no user accounts and does not store the messages you write. When you use the contact form or “Arrange a viewing”, your browser opens WhatsApp with your message already filled in. Nothing reaches us until you press send in WhatsApp.

03 What we receive when you contact us

When you send us a message or call us, we receive what you choose to share: usually your name, your phone number, your email address if you add it, the property you ask about and your message.

We use this only to answer you, arrange viewings and help with a purchase or rental you ask us about. We do not sell your information or use it for unrelated marketing.

04 How long we keep it

We keep your messages for as long as we need them to deal with your enquiry and any purchase or rental that follows, and for any longer period the law requires. You can ask us to delete them at any time.

05 Cookies

The website sets a cookie, NEXT_LOCALE, which remembers whether you chose the Albanian or the English website. It is set only when you use the language switch and lasts one year.

With your permission, we also use Google Tag Manager to run measurement tools such as Google Analytics. They use cookies to count visits and show us how the website is used, for example which pages are viewed and from which type of device. These cookies are set only if you choose “Accept” in the cookie banner, and we use the data only to improve the website.

You can change your choice at any time with “Cookie settings” at the bottom of every page.

06 Services from other companies

WhatsApp: messages you send us through WhatsApp are handled under WhatsApp’s privacy policy.

Google Maps: property pages show a map from Google. When the map loads, Google receives your IP address and may set its own cookies, under Google’s privacy policy.

Google Tag Manager and Google Analytics: measurement data is processed by Google under Google’s privacy policy. You can block these cookies in your browser settings, or use Google’s opt-out add-on.

Hosting: our hosting provider, Vercel, processes technical data such as your IP address and browser type to deliver the website and keep it secure.

07 Your rights

You can ask to see the personal information we hold about you, have it corrected or deleted, or object to how we use it. Contact us on +355 69 60 20 604 or +355 69 60 20 609.

If you are not satisfied with our answer, you can complain to Albania’s Commissioner for the Right to Information and Protection of Personal Data.

08 Changes to this policy

We may update this policy when the website or our services change. The date at the top of this page shows the latest version.